Call-centre-led outreach and negotiation for unsecured accounts — personal loans, credit cards and business overdrafts — backed by a documented escalation path.
Without collateral to fall back on, unsecured recovery depends entirely on contact quality, consistent follow-up, and a fair, compliant negotiation process. Our dedicated call centre runs structured outreach campaigns for personal loans, credit cards and unsecured business lines, following RBI-aligned fair practice guidelines.
Every call, promise and payment is logged against the account, so lenders get a complete, auditable trail of contact history.
Banks and NBFCs with unsecured retail portfolios needing consistent, compliant outreach at volume.
Accounts are segmented by delinquency stage and contact history before outreach starts.
Trained agents follow a fair-practice script across voice, SMS and email.
Part-payment or settlement plans are proposed within lender-approved limits.
Non-responsive accounts are flagged with full contact history for lender review.
Yes. All scripting, calling hours and communication frequency follow RBI fair practice guidelines.
Yes, our call centre is built for volume outreach with segmentation and dashboards.
